Privacy Policy

Privacy Policy
Effective Date: June 05, 2025

Welcome to Norman Wood Turning (“we,” “our,” or “us”). This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website at https://normanwoodturning.com and purchase our custom-made wooden pens.

We value your privacy and are committed to protecting your personal information. Please read this policy carefully to understand what data we collect, how we use it, and your rights regarding your information.

Information We Collect

When you place an order through our website, we collect the following personal information to process your request:
- Name
- Email address
- Shipping address
- Payment information

This information is collected directly from you during the ordering process.

How We Use Your Information

We use the information we collect to:
- Fulfill and deliver your orders
- Communicate with you about your order or respond to inquiries
- Process payments securely
- Improve our customer service and website

Third-Party Services

We use trusted third-party services to help us operate our business:
- Wix Payments – to securely process your payment information
- Gmail – to communicate with you through email regarding orders and customer service
- Google Voice – to communicate with you over text or phone regarding orders and customer service

These providers may have access to limited personal data as needed to perform their services, and each operates under its own privacy policy.

Data Storage and Security

Our website is hosted by Wix, which provides secure infrastructure to protect your personal data. All sensitive information you provide during the ordering process is encrypted and stored securely on Wix’s servers. Norman Wood Turning does not store any sensitive customer data locally or outside of the Wix platform.

Wix uses SSL (Secure Sockets Layer) encryption and other security protocols to protect your information from unauthorized access, disclosure, or misuse.

We do not store or have access to your full payment details. All payment transactions are processed through Wix Payments, which handles this data securely in accordance with their own privacy policy.

Data Retention

We retain publicly available customer information such as your name, email address, and phone number for future reference and customer service purposes. We do not retain or store any payment information.

Your Rights and Choices

You have the right to access, update, or request the deletion of your personal information. If you would like to make such a request, please contact us by either of the following methods:
- Email: normanwoodturning@gmail.com
- Phone/Text: +1 919-348-9921

We will respond to your request promptly and in accordance with applicable laws.

We do not send marketing emails or promotional messages. We will only contact you with information related to your order.

Cookies and Tracking Technologies

Our website may use basic cookies provided by the Wix platform to ensure proper functionality, such as saving your preferences or helping with the checkout process. We do not use cookies to track users for advertising or analytics purposes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy, you may contact us at:
Email: normanwoodturning@gmail.com
Phone/Text: +1 919-348-9921